Shipping policy

At Mindful Store, we pride ourselves on offering high-quality products that are sourced directly from skilled artisans in the Himalayas, where these traditional items were first crafted. By working closely with our suppliers in Nepal, we ensure that each item reflects the authentic craftsmanship and cultural heritage that makes them special.

Delivery Addresses

We do not ship to PO boxes, so please enter a residential address for all deliveries. If you have entered a PO box address, we will contact you through email and confirm your preferred address. This may impact delivery times especially in cases where there is delayed responses from customers. We are not responsible for this delay - please read the note on not inputting a PO box in the checkout form.

Processing Times

Once your order is placed, it will be processed within 2-3 business days. During this time, we carefully prepare your items for shipment and liaise with our logistics partners to ensure timely delivery.

Shipping Times & Costs

We ship orders to Australia and the USA using trusted international shipping providers. Below are the estimated shipping times and associated costs:

Australia
Standard Shipping: 4-10 business days
Shipping Cost: AUD $10.00 flat rate

USA
Standard Shipping: 4-10 business days
Shipping Cost: USD $10.00 flat rate

Please note that delivery times may vary depending on your location and any customs clearance processes in your country. We will provide tracking information once your order has been dispatched, so you can monitor the progress of your delivery.

Customs, Duties, and Taxes

Depending on your location, your order may be subject to import duties and taxes, which are levied once the shipment reaches your country. Any customs fees or taxes are the responsibility of the customer. We recommend checking with your local customs office for details on these charges.

Shipping Delays

While we work hard to ensure timely delivery, shipping times may be affected by factors beyond our control, such as international customs procedures, public holidays, or unforeseen circumstances like natural disasters. We will keep you informed in the event of any significant delays.

Returns & Exchanges

If you need to return or exchange an item, please refer to our returns policy for details. Please note that return shipping is at the customer’s expense, unless the item is faulty or damaged.

Customer Support

If you have any questions about your order or our shipping policy, feel free to contact our customer support team at mindfulstoreau@gmail.com

Note:

We are a small business, but we want to keep shipping costs as low as we can for your orders. This means most of the time, shipping charges are higher than what we pass on to our customers. We decided to pay this difference ourselves.