FAQs

Products

No, we operate as an online store only. However, we strive to provide detailed product descriptions, high-quality images, and sound samples for our singing bowls to assist you in making the right choice.

To preserve your singing bowl's beauty and sound:

- Clean it regularly with a soft, dry cloth to prevent tarnishing.

- Handle it carefully to avoid scratches or damage.

- Store it in a dry place away from humidity or extreme temperatures.

For detailed instructions, visit our blog: How to Clean and Maintain Singing Sound Bowls.

We collaborate directly with skilled artisans in Nepal who have been handcrafting sound bowls for generations. By using traditional methods, these artisans create products with precision, care, and deep respect for their craft. This ensures every bowl is both authentic and imbued with the rich spiritual heritage of the Himalayas.

Yes, the product you receive will closely match the images on our website. We ensure our photos accurately represent each item.

By purchasing from us, you help support skilled artisans in Nepal. We prioritise traditional craftsmanship, ensure fair pay and safe working conditions, and source responsibly to sustain local economies and preserve heritage practices.

All singing bowls include an appropriate striker. Cushions are not included but can be purchased separately from our range here. If you'd like a different type of striker, you can browse our collection here.

Yes, you can play your singing bowl with water by filling it about three-quarters full. This technique alters the bowl’s intonation and creates a unique sound experience. After use, ensure you dry it thoroughly to prevent corrosion. For storage, place it on a dedicated cushion to protect the metal and maintain its integrity.

Shop

We accept major credit and debit cards, including Visa, Mastercard, AMEX, Union Pay, Shop Pay, Apple Pay, Google Pay, Afterpay & PayPal.

We display prices in Australian Dollars ($AUD) for Australian customers and US Dollars ($USD) for customers in the United States.

If an item is out of stock, please email us, and we’ll let you know if it will be restocked or help find an alternative solution for you.

We do not offer refunds or replacements if you change your mind. Please note that clearance items are final sale, and no refunds or exchanges are available for these purchases. For more details, visit our Refund Policy.

Unfortunately, once an order is placed, it cannot be amended or cancelled, except for updating contact details.

We do not offer wholesale purchases at this stage, but we’re open to exploring this in the future.

Delivery

As soon as your order has been shipped, you will receive a shipping confirmation email with your tracking number included.

Once your order is placed, it will be processed within 2-3 business days. During this time, we carefully prepare your items for shipment and liaise with our logistics partners to ensure timely delivery. Please note: Mindful Store does not guarantee any delivery times, the above guide is an estimate only. Keep an eye on your tracking link for estimate delivery times, these are solely dependent on the courier delivering your items.

Contact us at info@mindfulstore.com.au with your name, order number and details of the problem you are experiencing.

Try checking your junk folder. If you can not find any confirmation, please contact us by email.

Currently we ship to Australia and the U.S.

Returns

Click here to see our returns policy.